01 · Returns prevention · Shopify · NL

Cut the returns your product page causes.

Whyback reads your customers' own return notes, repairs the page with one reversible fix, and measures the drop against your own catalog. When the page isn't the cause, it says so — and writes nothing.

Run your free teardown Read-only first

Fig. 0 — one product
Linen Shirt 04 · 96-day window

Before 15.0%

−5.2 pp measured

After 9.8%

Control14.1 → 13.6
Attributed4.0 pp
BasisIllustrative

02 · In their own words

              Return notes · Linen Shirt 04248 returns · 90 days · unedited
            

001“ran small”Sizing
014“sleeves too long”Sizing
027“ordered two sizes to be safe”Page defect
041“no measurements on the page”Page defect
068“M fitted like an S”Sizing
112“fit was fine, wrong occasion”Not the page

Nobody buys two sizes on purpose.

Twelve people wrote the same sentence about one shirt. That is not a customer problem — it is a sentence missing from the page.

03 — De Meetlijn

Proof, not analytics.

A raw before and after can lie. Whyback keeps the control, the horizon and the caveat in the same record.

BEFORE

15.0

AFTER

9.8

−0.0 Points
control adjusted

              Fig. 1 — return rate, 90 daysIllustrative example
            

Diagnosis

Reads what already exists.

The notes on your returns. No extra surveys, no friction for your customers.

Reversible fix

Your theme is never edited.

A separate section on the page. One click and it's gone.

Measured ∆

Checked against your own catalog.

90 days before and after, so a seasonal dip never counts as a win.

04 — The weight of it

150 units came back last quarter.

Filled circles are the ones your page caused. Push them around — they have real weight. Then publish the fix and watch what the page was carrying.

                Units on the floor · 150
                Return rate · 15.0%
                1000 orders · illustrative
              

05 — What we are for

Weonlyearnourkeepwhenyourmeasuredreturnratefalls.

Most of the returns market earns more while your returns stay high.

Whyback never bills per return. Return portals often do; our price follows your order band, not your return rate. We print the result either way.

If the page is fine, we say so. That is the whole product.

06 — The honest branch

Sometimes the honest answer is: your page is fine.

When returns come from change-of-mind or colour choice, not the page, Whyback says so and writes nothing. Portals earn more when you return more. We don't.

38%

No-write rate · 3 of 8 diagnosed

Illustrative example · not merchant or fleet data

Leather Tote · page is not the cause · no changes made

            07 — Output log · Leather ToteNo write performed
          

Recommended change

None

            Change-of-mind returns are not a page defect. Writing anything here would only add noise to a page that already works.
            Silence is a result too
          

08 — Pricing

Priced by volume. Never per return.

€19

From · per month · 30-day free trial

See pricing